Problem
Possible cause
Possible solution
My phone isn’t
charging.
The charger and the
phone are not properly
connected.
Securely connect the
charger to the phone.
The charger is not
properly plugged in.
Ensure that the charger
is plugged in correctly.
My phone isn’t
making/receiving
calls.
The battery is not
charged.
Charge the battery.
The signal strength is
poor.
If you are indoors,
move toward a
window.
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